Guest Information

Frequently Asked Questions

Everything owners and guests ask most, from check-in times to the ski lift schedule. If your question isn't here, the concierge is a phone call away.

Check-In

4:00 PM

Check-Out

10:00 AM

General

One- to nine-bedroom homes and condominiums across three quality levels — Gold, Platinum and Luxury Platinum — with direct access to Grand Hyatt Vail amenities and Chair 20, placing world-class skiing and resort experiences within reach of your door.

Yes. Chair 20 offers effortless ski-in/ski-out access from Cascade Village. The lift operates seasonally and is not running through the summer months.

Check-in begins at 4:00 PM and check-out is at 10:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

A daily resort fee of 11% plus tax covers shuttle service, fitness facilities, on-site chairlift access, guided activities, ice skating, dining credits, EV charging, and complimentary coffee and newspapers. Full detail is on the Policies page.

Both are just over one mile from Cascade Village. Complimentary shuttle service runs to and from the villages from 8:00 AM to 10:00 PM.

Yes. Guests are welcome to ship personal items and ski equipment ahead of arrival.

No. Please plan other accommodations for your furry companions.

Rooms & Amenities

Yes. Every unit at Vail Residences offers a full-size kitchen and an in-unit washer and dryer.

No. Technology and streaming services vary by unit.

From one to two guests in a one-bedroom, up to sixteen guests in the largest homes.

Pack & plays are available subject to availability. Local services can provide additional equipment rentals on request — the concierge can arrange this before you arrive.

No. The rental homes and condominiums at Vail Residences do not have air conditioning, owing to the natural alpine climate. Units have windows that open for air circulation, and portable fans are available.

Parking & Travel

Eagle County Regional Airport (EGE) is 33 miles away. Denver International Airport (DEN) is roughly two hours by road, with shuttle access available. Aspen/Pitkin County (ASE) and Colorado Springs (COS) also serve the region.

One reserved parking space is included with each unit. Additional paid valet parking is available — see Parking & Transportation.

Yes. A complimentary shuttle runs to and from the villages between 8:00 AM and 10:00 PM, departing the main entrance at Grand Hyatt Vail every fifteen minutes. Live tracking is available online.

Yes. EV charging stations are available for guest use at Grand Hyatt Vail on a first-come, first-served basis. Select units also have chargers on site.

Resort Facilities

Yes. Spa access is available with a booked treatment or by purchasing a day pass.

Reservations are not required for Gessner Restaurant & Bar or Gore Creek Market. They are highly recommended for Makoto Vail.

Yes. Grand Hyatt Vail has a heated outdoor pool and two large outdoor hot tubs available to residence guests. Select units also have their own private hot tub.

Winter brings skiing, ice skating and snowmobiling. Year-round there is Topgolf, the game room and family movies. Summer adds fly fishing, hiking, biking and horseback riding.

Grand Hyatt Vail offers a selection of activities for children of all ages, including the arcade, Topgolf and seasonal programming.

Vail Residences accommodates small groups. Larger groups can reserve room blocks at Grand Hyatt Vail — the concierge can coordinate both.

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Personalized Hospitality

Still have a question?

Our team can answer anything not covered here — lift tickets, provisioning before you arrive, or the details of ownership at Cascade Village.